How to Order

• Please make sure to read all our Terms & Conditions of Sales, Shipping Conditions, Pricing Policy and  Credit & Returns Policy before purchasing from All Brands Toys.
• All new customers MUST register first. To register, simply send us your business details by completing the New Customer form (click).
• Once this has been confirmed you will be able to start ordering online
• All orders must be a minimum value of $400, or a $25 service/handling fee will apply.
• Goods that are sold at special pricing, including clearance lines, are non-refundable unless faulty.
• Freight cost will be added after goods are packed and weighed. Please read our Shipping Conditions.
• In the event that an All Brands Toys product is sold as an assortment of styles or colours, the product will be supplied at our discretion.
• If a product has “Pre-Order” in the description, this means the product is currently on order. If you place an order for a “Pre-Order” item, it will be placed on backorder.

How to use our online ordering system and what the ‘status’ of your order means:

1. To order, simply enter the quantity of item/s you wish to order. You may fill in as many Quantity boxes on the page before clicking on the “Add to Order” button at the bottom of the page. (Please note all cost is PER ITEM – unless specified as a display item).
2. To re-check your order, click on the ‘View your Shopping cart’ found at the top left hand corner. You may choose to edit the quantity of items in your cart or remove the item/s. You must click on “Finalise” to send through your order, otherwise your order will not be processed.
3. To view your order history, click on “View your past orders”.
4. What does the ‘status’ mean in your order history?

• Website: Your order has been successfully sent through to All Brands Toys.
• Pending: Your order has been received and sent to the warehouse for picking.

Please note that once an order is in any of the status below, no additions or changes can be made to your order. Any additional order when existing order is any of these status, will go on a queue as a new order.

• Picking: Your order is currently been picked and packed.
• Office: Your order has been packed, pending to be despatched (Account Customer) or waiting for payment (Proforma).
• Proforma: Awaiting payment
• Finished: Your order has been despatched and invoiced.
• Backorder: Items that cannot be supplied at the time of your order, will be put on backorder. If you do not wish to have items on backorder, please let us know.

If you are a proforma customer, please refer to the above status, with an additional status ‘Proforma’.

• Proforma:  Your order has been packed and a proforma invoice has been emailed to you waiting for payment. Your order will not be despatched until payment has been received. If you see the status “Proforma” on your order, but have not received the Proforma invoice, please ring the office on 07 3287 1000 so we can re-send you the invoice.

If you see any other status that is not on this list, please do not hesitate to contact our office.

If you have any difficulties, or require any assistance, with your login, please send an email to Asha Peck at marketing@allbrandstoys.com or phone 07 32871000.

For any further enquiries, please feel free to contact us at any of the following contact points:

Phone: (07) 3287 1000

Fax: (07) 3287 1245

Email: customercare@allbrandstoys.com